F.A.Q.Frequently Asked Questions

Our quoted prices are wholesale print rates. You may notice that it is significantly lower compared to market prices. We achieve such low prices through economies of scale and our channel partners. Our print products are distributed through retail print channel partners. If you would like to join us as a channel partner, get in touch with us and we will discuss the details with you.

Given the nature of offset prints and post production finishing, lead times provide an estimated required time for production. We are unable to cancel the order if it extends beyond the lead time. A discount up to 5% of the item value may be extended to such prints that take longer than the lead time.

Typically, for custom goods, there aren’t refunds on the jobs as the prints are customized with the client’s logos, etc. However, we will provide a sample of your logo printed first. If you are not satisfied with it, we can make changes before we proceed with mass printing. Once you have confirmed that the logo is satisfactory, no refund is allowed.

GiftCoLab accepts a range of different formats. These are: EPS, PNG, JPEG/JPG, PDF, AI, PSD.

Delivery for mini air-purifier are charged at $20/location. Free delivery is applicable if order exceeds $1500.

 

Delivery for all other printed gifts (Power bank, earbuds, pens .etc) are charged at at $10/location. Free delivery is applicable if order exceeds $1000.